Welcome to Kafu! Your privacy is critically important to us. This Privacy Policy outlines how Kafu ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and services in Syria. By using the Kafu app, you agree to the collection and use of information in accordance with this policy.
Welcome to Kafu! Your privacy is critically important to us. This Privacy Policy outlines how Kafu ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and services in Syria.
By using the Kafu app, you agree to the collection and use of information in accordance with this policy.
To provide and improve our services, we collect the following types of information:
Personal Identification Information: When you create an account, we collect information such as your name, phone number, and email address.
Location Information: We collect real-time location data from your device when the app is running in the foreground or background to enable ride-hailing, driver tracking, and delivery services. You can disable location services, but this will limit the app's functionality.
Payment Information: For online payments, we collect necessary payment details. All payment transactions are processed through secure third-party payment gateways. We do not store your full credit card information on our servers.
Usage Data: We collect information about how you interact with our app, such as your ride history, saved locations, app features used, and device information (model, operating system).
Communication Data: We may collect information when you contact our customer support or communicate with drivers through the app.
We use the information we collect for various purposes, including:
To Provide and Manage Services: To connect you with drivers, facilitate rides and deliveries, process payments, and track trips.
To Improve Our App: To understand how our users interact with Kafu and make improvements to the user experience.
For Safety and Security: To verify user and driver accounts, monitor trips for safety, and prevent fraudulent activities.
Customer Support: To address your questions, feedback, and resolve any issues.
Communication: To send you service-related notifications, updates, and promotional offers. You can opt out of promotional communications at any time.
We are committed to not selling your personal data. We may share your information with:
Drivers: We share your name, pickup location, and destination with drivers to facilitate your ride or delivery.
Third-Party Service Providers: We may share information with vendors who perform services on our behalf, such as payment processing, data analysis, and marketing. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities in Syria.
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.
You have the right to access, update, or delete your personal information through your account settings in the app. If you need further assistance, please contact our support team.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us at: support@kafu.sy
